FREQUENTLY ASKED QUESTIONS
The last thing we want to do is leave you hanging. So we're here to answer all your questions. And if you're not finding what you need here, feel free to hit us up by email, FB or phone.
How does billing work? Once registered, you’ll be billed automatically on the 1st of every month. No need to re-register each month. After your first 2 weeks of classes, we have a cancellation policy. Please note that no classes will run on statutory holidays.
What if being a ninja is not right for me? What is the cancellation policy? We offer our classes as a month-to-month commitment. Your registration includes a 2-week money-back guarantee from the date of your first class. If you decide High Flight Ninja is not right for you within those first 2 weeks, you will receive a refund for all remaining classes that you’ve paid for. After the initial 2-week period, you can use the Membership Management Portal to initiate a cancellation prior to the last 7 days of the current month. Your classes will continue until the end of the month. No refunds or credit will be issued for any classes you choose not to attend during the remainder of the month. Any membership requests received during the final 7 days of the month will incur a $25 administration fee.
Can I add or remove a class, or switch to a different class? Yes you can, but any changes to your membership must be made prior to the last 7 days of the current month. These changes will take effect starting on the 1st of the following month. Change requests must be sent via email to highflightninja@gmail.com. Please note that our classes have capacity limits and we therefore cannot guarantee your spot in a new class. The more notice given, the higher the chance that a spot will be available.
Are there any make-up classes if I miss a class? No. Since our classes have a limited capacity and are almost always completely full, like most kids sports we unfortunately are not able to offer make-up classes for absences or missed classes. This includes absence due to sickness, planned vacations, etc. If High Flight Ninja needs to cancel a class for whatever reason, we will offer a makeup class or provide a credit or refund for the cancelled class.
Can I pause my membership? Yes, you can pause your membership for up to 3 months per calendar year. A fee of $35+GST per month per athlete will apply for any month paused. If the pause request is submitted late, an additional admin fee will be charged. Please note that membership cannot be paused for the current month once the 1st of the month has passed, but you can pause for the 1st of the following month if notice is given before the last 7 days of the current month. Pause requests must be sent via the Membership Management Portal. Any membership requests received during the final 7 days of the month will incur a $25 administration fee.
Do classes run on stat holidays? Classes will not run on statutory holidays. However, as some months in the year contain 5 weeks and we do not alter the monthly fee for these months, the number of classes available for you to attend will even out, even if some of your classes happen to land on a statutory holiday.
What additional fees or costs can I expect throughout the year? Athletes are responsible for their own competition registration fees and any travel expenses related to out of town competitions. Competitions are completely optional for all athletes. Our in-class competition style course races are free for all team members.
What equipment do I need to have? A good pair of sneakers, gym clothing, and a water bottle is all the gear you need to practice ninja. We do offer High Flight Ninja apparel that you may purchase if you so choose.
What ages are allowed to participate? Main obstacle floor is for ages 6+. Our preschool obstacle floor is for ages 3-5 years old. All guests must be between 2.5 and 5 years old.
What should we expect the day of our party? Early Arrival - Due to maximizing everyone's time in the gym, please do not arrive any more than 10 minutes before your scheduled time. When you arrive at High Flight, head to the Front desk to check-in and meet your party coach! Time to Ninja! - Your and party guests will have the entire gym reserved for the party. All the obstacles (age appropriate) are included so no one missed out on the fun. Party Toom Time! When the jump time is over, your party coach will lead the party to the party area to celebrate the Birthday Ninja, serve food (if purchased), drinks and cake!
Who should I include as a Party Ninja? Anyone playing or trying out obstacles is considered a Party Ninja and counts toward the party numbers. If anyone just wants to observe the fun or join you in the party room, they don’t need to be a paid party ninja.
Is the Birthday Ninja included in the count? Yes. The number of ninjas determines the number of wristbands you will receive. The birthday child needs a wristband to have access to the obstacle course floor.
Who needs waiver / wristband and how do we sign? Anyone who enters the main gym floor obstacle area. This includes parents, guardians, siblings, etc. Waivers can be completed online before your party by visiting our waiver page.
Is there a birthday party discount for Members of High Flight Ninja? Yes! The Monthly Membership includes a $x discount for the Basic Package or higher and the Elite+ Membership includes 5 FREE additional friends for the Basic Package or higher.
Are decorations provided with my party? High Flight Ninja provides plates, cups, napkins, and utensils based on the party package selected. You are more than welcome to bring in your own decorations as long as it is nothing that tapes/hangs on the wall. We do not allow anything messy such as glitter, confetti, silly string, or pinatas.
What should participants wear? Please wear athletic clothes and shoes (rubber soles & lace up work best!). No sandals, rain boots, crocs, etc. Long hair should be tied back, and jewelry, watches, and headwear should be left at home.
What is your cancellation policy? A $100 deposit is required upon booking. You will receive a full refund as long as you cancel at least 14 days prior to your scheduled event. Anything 13 days or less, we can reschedule or put your deposit on a High Flight Ninja Gift Card that never expires.
When do I get access to our party room? We guarantee access to your party area 15-30 minutes prior to your scheduled room time. We cannot guarantee access any earlier due to other parties being in there before you.
Can I bring outside food? With a scheduled birthday party you are able to bring any birthday dessert such as cake, cupcakes, ice cream, etc. You can also bring fruit & veggie trays at no cost. Anything other than those items would require a $50 outside food fee or a pizza party add-on and must be added on prior to your party.