About the Role
The General Manager will serve as the on-site leader for High Flight Ninja, overseeing both the successful launch and ongoing day-to-day operations. This role is responsible for recruiting and training a high-performing team, fostering a positive workplace culture, and achieving key performance targets—from meeting operational deadlines and sales goals prior to opening, to ensuring long-term business growth and member satisfaction.
Once operational, the General Manager will oversee all aspects of daily operations, program planning, and execution across ninja offerings, including recreational classes, competitive teams, camps, and special events. They will ensure high standards of programming and participant experience while driving success through revenue growth, membership retention, and customer satisfaction.
The ideal candidate is a dynamic, results-driven leader with a passion for youth athletics and enrichment programming. Strong operational expertise and business acumen are essential for managing staff, coaches, and administrators, as well as coordinating logistics, scheduling, curriculum execution, coach development, and program evaluation. The General Manager will collaborate closely with the marketing and leadership teams to enhance program offerings and expand High Flight Ninja’s customer base.
Requirements
Key Responsibilities
Develop and execute all pre-opening plans, including operation setup, inventory planning, and initial staffing.
Partner with corporate teams (marketing, operations, programing, and human resources) to implement all launch strategies.
Procure all necessary supplies and initial inventory.
Manage the sales funnel engaging with leads to meet sales targets leading up to and beyond the grand opening.
Oversee all gymnastics and ninja fitness programs year-round, including recreational classes, competitive teams, camps, and events, ensuring alignment with High Flight Ninja’s mission and standards.
Lead and manage staff, coaches, and administrators, handling recruitment, training, scheduling, and performance management to build a strong, motivated team.
Ensure exceptional customer service by maintaining proactive communication with families, resolving concerns, and fostering a positive, welcoming environment.
Develop and manage class schedules, program calendars, and event logistics, ensuring efficient operations and high-quality participant experiences.
Collaborate with the Program Manager to implement and maintain curriculum standards and conduct coach evaluations to uphold program quality.
Drive sales initiatives, manage community outreach, conduct facility tours, and assist in converting leads into enrollments to achieve revenue and membership goals.
Oversee financial management, including budgeting, tracking KPIs such as revenue, retention, and customer satisfaction, and making data-driven decisions for program optimization.
Plan and execute special programs and events, ensuring they are well-organized, impactful, and aligned with High Flight Ninja’s community engagement goals.
Maintain facility safety and cleanliness, conduct regular equipment and facility inspections, and respond promptly to incidents or emergencies.
Collaborate closely with the COO, CEO, and leadership team on strategy, marketing efforts, and continuous improvement initiatives.
Perform other duties as assigned.
Core Competencies
Strong leadership and team management skills
Excellent organizational and problem-solving abilities
Effective communication and interpersonal skills
Business acumen and understanding of revenue-driven environments
Customer-focused mindset with a commitment to delivering exceptional experiences
Ability to work independently and collaboratively in a dynamic, fast-paced environment
Requirements
High school diploma or equivalent required; associate’s or bachelor’s degree preferred
Strong background in general fitness, health club/gym management, or youth athletics preferred
Proven experience managing programs, staff, and business operations in a health & fitness or youth services environment
Excellent communication, organizational, and critical thinking skills
Experience in customer-facing roles with a focus on delivering exceptional service
Familiarity with iClassPro (preferred)
CPR/AED, First Aid, and SafeSport certified or willingness to obtain (required)
Work Schedule & Environment
Includes afternoon, evening, and weekend shifts
Must be available for evenings and weekends as needed for programs, events, and operational requirements
Indoor work environment with regular interactions with children, families, and staff
Physical Requirements
Ability to lift and move gymnastics and ninja equipment up to 50 lbs.
Prolonged periods of standing, walking, and active engagement with athletes, families, and staff
Comfortable working in a high-energy, fast-paced environment
Regularly required to communicate clearly and effectively via phone, email, and in person
About the Company
At High Flight Ninja, training isn’t just about tackling obstacles—it’s about building strength, confidence, problem-solving, confidence and perseverance and other life skills in a fun, high-energy environment!
Our community is built on the foundation of support, celebration of personal achievements and empowering youth to be successful in life, both on and off the course. Our programs are inclusive, designed for athletes of all ages, skill levels, fitness levels and abilities. At High Flight Ninja, you are welcome. And we are happy to welcome to the team!